I am a reliable and experienced Virtual Assistant and Customer Support professional with over 6 years of experience supporting US- and UK-based clients across customer service, e-commerce, administrative support, and CRM management.
I have handled customer inquiries via email, chat, and phone, managed CRMs such as HubSpot, Zendesk, and Intercom, and supported e-commerce operations including product listings, order tracking, returns, and complaint resolution. I am comfortable working in fast-paced environments and maintaining accuracy, confidentiality, and professionalism at all times.
Previously, I worked with global BPO companies supporting US and UK customers, consistently meeting performance and satisfaction targets. As a freelance VA, I managed calendars, email inboxes, data entry, social media content (Canva), and daily admin tasks to keep operations running smoothly.
I communicate clearly in English, work independently with minimal supervision, and take ownership of my tasks. I am looking for a long-term remote role where I can provide dependable support and help businesses grow.
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