• Has Customer service experience for 2 years and 6 months
• Handled inquiries and concerns for Partners and Customers in both voice and non-voice
• Trained and flexed in previous company to multiple LOBs in a span of 1 month due to business needs to help pass SLAs with a minimum of 2 days of training showing high level of adaptability in delivering successful outcomes.
• Provided real time support for queries that require out-of-the box solutions when needed.
• Consistently passing Customer Satisfaction and Resolution Rate every month
