Collaborated with different support or department heads to identify skill gaps and develop targeted recruiting
training programs, boosting employee performance and candidate satisfaction by 25%
Launched "Implementations Playbook" for all new accounts to use and follow during the initial engagement - helped
achieve 70% client retention – covered onboarding, performance management and employee development,
retention and engagement.
Launched an internal leadership development program for high-potential employees, resulting in an increase in
internal promotions within the first year.
A highly adept manager with a proven track record of building and growing teams from the ground up -
implementing more than 10 healthcare accounts for Top 10 staffing firms, achieving 70% client retention.
Demonstrates exceptional leadership in complex operational settings, building and managing service lines from
inception to exceeding target revenues - 80% of accounts maintaining 5x ROI.
