Customer support professional with experience in technical support, QA/UAT testing, operations, and social research.
**What I bring**
* Experience supporting customers across digital payment platforms, blockchain wallets, mobile applications, and credit card services
* Technical troubleshooting, issue investigation, and bug reporting
* Training, documentation, and process improvement
* Research and analytical problem-solving
* Clear communication, empathy, and accountability
I enjoy figuring things out—whether it's resolving a customer issue, investigating a technical problem, or improving a process. I'm comfortable working across teams, asking the right questions, and seeing tasks through to completion.
I take ownership of my work, and my goal is to make things easier for your customers and your team.
