Customer Support & Sales Specialist with over 3.5 years of experience delivering exceptional customer service in fast-paced retail and e-commerce environments.
I specialize in providing outstanding customer support through phone and chat while helping businesses improve customer satisfaction and achieve sales goals.
My expertise includes:
• Phone Support
• Live Chat Support
• Order Management
• Order Tracking
• Returns & Refunds
• Billing & Credit Card Support
• Inbound & Outbound Sales
• Upselling & Cross-selling
• Shopify Support
• CRM Documentation
• Customer Retention
• Problem Resolution
For three years, I supported Kohl's customers by handling order inquiries, returns, refunds, billing concerns, and credit card support while consistently meeting performance goals and quality standards.
I also worked as a Customer Brand Specialist, where I handled inbound and outbound sales, promoted products, closed deals, and provided excellent post-sale customer support.
I am reliable, detail-oriented, a fast learner, and committed to delivering excellent customer experiences. I enjoy solving problems, communicating professionally, and building long-term customer relationships.
If you're looking for someone who can represent your business with professionalism, empathy, and dedication, I'd love the opportunity to be part of your team
