Results-driven Amazon Account Manager with 8 years of experience in supply chain management and 5 years expertise in managing product listings, PPC optimization, and account health across Amazon marketplaces. Skilled in performance analytics, keyword research, and strategic decision-making to drive sales growth, enhance brand visibility, and achieve key performance indicators. Known for attention to detail, problem-solving capabilities, and a proactive approach to continuous improvement in a fast-paced environment.
Product Listings & OptimizationCreated and optimized high-quality product listings with compelling descriptions, accurate pricing, and images, ensuring SEO-friendly content and compliance with Amazon’s policies.Monitored listings for unauthorized changes, pricing errors, and Buy Box issues, swiftly addressing concerns to protect brand integrity.Conducted in-depth keyword and ASIN research using tools like Helium 10 and Amazon’s internal reports to improve indexing, visibility, and ranking.PPC Campaign ManagementDeveloped and implemented strategic Amazon Sponsored Ad campaigns, analyzing performance metrics and adjusting bids to enhance ROI.Performed regular audits and optimizations, leveraging competitor analysis and keyword research to refine campaign efficiency and maintain budget goals.Monitored PPC expenses, estimated monthly costs, and tracked competitor activity to stay competitive.FBA & Inventory ManagementManaged FBA operations, including shipment monitoring, inventory forecasting, and resolving reimbursement discrepancies to ensure stock availability and minimize fees.Conducted inventory audits, tracked forecasting metrics, and managed restocking to maintain optimal inventory levels.Account Health & ComplianceProactively managed account health, resolving listing suspensions, compliance issues, and monitoring for any account policy violations.Maintained strict adherence to brand guidelines and resolved listing or account issues through Amazon’s case management systems.Data Analysis & ReportingAnalyzed KPIs, profitability, and market trends to inform pricing adjustments and product strategy.Generated detailed reports on sales performance, cost of goods sold (COGS), and ad spend to support decision-making and improve business performance.E-commerce & Customer Service SupportHandled customer inquiries, managed returns, and resolved complaints efficiently to maintain a positive customer experience.Collaborated with suppliers, external partners, and internal teams for seamless fulfillment, accurate order tracking, and timely resolution of issues.Cross-Platform & E-commerce OperationsManaged product listings on third-party platforms such as eBay, Poshmark, and Mercari, ensuring accurate product categorization, inventory tracking, and appealing presentations.Supported Shopify operations, overseeing orders, and handling customer interactions to maintain seamless e-commerce operations.
Verified
