Hi, I'm Rebecca. I'm a reliable, organized, and proactive Virtual Assistant from the Philippines. For 2+ years, I have been helping businesses, founders and e-commerce with their day-to-day operations my managing managing administrative tasks, maintaining accurate records, supporting customers, protecting online communities, and ensuring business processes run efficiently.
Industried I supported:
Trust and Safety / Social Media Platforms, Healthcare and Health Insurance, Financial Services and Insurance, Customer Experience & Business Process Outsourcing
Administrative Support
General Administrative Support
Executive Assistance
Calendar Management
Appointment Scheduling
Inbox & Email Management
Appointment Setting
Event Planning
Admin Data Processing
Office and Administration
Lead Generation
Brand Reputation Management
Content Moderation
User-Generated Content (UGC) Review
Community Guidelines Enforcement
Trust and Safety Operations
Social Media Monitoring
Community Management
Policy Violation Investigation
Fraud Detection
Brand Reputation Management
Case Management
Case Documentation
Update tracking sheets
Audit Documentation
Report engagement metrics
Data Entry & Data Validation
CRM & Database Management
Vendor Coordination
Patient Care Administration
Insurance Verification
Benefits & Eligibility Verification
Claims Processing
Claims Follow-Up
Client Issue Resolution
Referral Coordination
Client Account Management
Sales Pipeline Management
Financial Reporting
Social Media Management
Content Creation (Canva and CapCut)
Web Research and Data Analysis
Database Management
Social Media Content Creation
Project Management & Task Prioritization
Cold Calling & Telemarketing
Customer Support (Phone, Email & Live Chat)
Tools I'm proficient at:
Wix, Flodesk, Trello, Asana, Salesforce, MABII (AXA CRM), Availity, Monday, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Google Workspace (Google Drive, Google Docs, Gmail, Google Forms, Google Sheets, Google Calendar), Avaya, Slack, Zoom, WhatsApp, Microsoft Teams, Google Meet, Whatsapp, Viber, Canva, Capcut, Figma, moderation dashboards, Global OSS, region-specific Rulebooks and Casebooks, Eligibility & Benefits Verification System, Claims & Billing Management , Meta Business Suite, Meta Ads Manager, Facebook, Instagram, YouTube, Pinterest, X (Twitter), -----------, Eligibility & Benefits Verification System, Claims & Billing Management Platform, AWS, ChatGPT, Google Gemini, Grammarly, Claude AI, Microsoft CoPilot, Notion AI, Canva AI, Canva, Wondershare, Filmora
My Availability:
I am available to support your business full-time, part-time, or on a minimum commitment of 15-20 hours per week. I'm flexible working across US business hours (PST, EST, CST) Monday to Friday, including Australia, New Zealand, Canada, the United Kingdom, and European time zones.
Why work with me this year:
Dependable, detail-oriented, quick to learn new systems
Able to start from the ground up with minimal supervision
Excellent written and oral English comprehension
Proven experience processing high-volume cases per shift while maintaining 100% audit accuracy
Excellent customer service with 90–95% Customer Satisfaction (CSAT), 85–90% First Call Resolution
Proficient in Salesforce, Trello, Asana, Monday, Availity, Google Workspace, Microsoft Office
Looks for problems and ways to make current processes better
With own laptop, consistent high speed internet, noise-canceling headset, and a quiet workspace
Invite me for an interview.
You need a dependable Virtual Assistant who helps protect your brand reputation, keep your day-to-day operations running smoothly, support business growth, and ensure your customers receive the care and assistance they need. That's me. Message me today, and let's have a chat soon.
