With a solid background in customer service, technical support, and executive assistance, I bring a unique combination of skills that can contribute immediate value to your team, business, or company.
I work with a SaaS company as a virtual executive assistant, providing day-to-day support across various platforms in industries such as dog-walking services, online invoicing, and automated server backup. I've consistently been trusted to manage sensitive and confidential tasks independently while maintaining high standards of accuracy, efficiency, and professionalism.
Here's a snapshot of my core responsibilities from previous work:
- Managing customer chat support via Intercom
- Handling subscriptions and billing using Stripe
- Scheduling meetings and escalations through Google Calendar
- Creating and assigning support tickets via Trello
- Assisting in QA testing and system coordination
- Collaborating with cross-functional teams through Slack
- Ensuring confidentiality and integrity of sensitive information
I'm tech-savvy, a fast learner, willing to learn, and adaptable to a wide variety of platforms, including
Tools & Platforms:
Intercom, Trello, Zapier, Notion, Slack, Jira, Airtable, Salesforce, Stripe, Braintree, Webflow, WordPress, Shopify, Ahrefs, SendGrid, Descript, Loom, Google Workspace, Apple Store Connect, Google Play Console, CRM & WFM systems, QuickBooks, 1Password
Core Skills:
- Executive & Virtual Assistance
- Calendar & Email Management
- SaaS & E-commerce Support
- Workflow Automation & AI Tools (ChatGPT, AI Notetaker, DeepSeek)
- Customer Success & Troubleshooting
- Remote Collaboration & Project Coordination
- CRM & Knowledge Base Management (Hubspot, AMS)
- Data Privacy & Confidentiality
I've worked extensively with U.S. and Australian companies, where clear communication, proactive problem-solving, and attention to detail are essential. I genuinely enjoy supporting business owners and approach every task with the mindset of a business partner, not just a support staff member.
Thank you for considering my application. I'd be excited to support the team and help drive goals forward. Don't hesitate to reach out. I look forward to the opportunity to collaborate.
