???? Marketing Admin | Social Media Manager | E-commerce & Customer Support Specialist
I am a versatile professional with 8 years of experience in customer service, e-commerce, administrative support, and marketing. I have worked across telecommunications, e-commerce, and food delivery industries, handling inbound, outbound, chat, email support, and marketing tasks.
? Expertise & Experience:
???? Marketing & Social Media Management – As a Marketing Admin at Nynes, I handled social media content creation, scheduling, website updates, product listings, promotions, and price comparisons using Canva and Sked. I also managed email marketing campaigns and blog writing to enhance brand visibility.
???? E-commerce & Customer Support – At TekReplay and Zalora, I provided chat, email, and inbound support for e-commerce customers, assisting with order tracking, refunds, returns, pre-sales inquiries, and troubleshooting issues.
???? Administrative & Case Management – As a Case Manager at Telstra powered by Teletech, I handled complex complaints, fraud investigations, financial hardship cases, and debt waivers, ensuring fair resolutions. At TaskUs, I served as an SME, providing team support, training, and process documentation.
???? Tools & Platforms: Canva | Sked | Zendesk | Shopify | Google Workspace | Microsoft Office
I am highly organized, detail-oriented, and adaptable, with a strong ability to manage digital operations, engage with customers, and support marketing initiatives. If you're looking for a dedicated professional who can handle both customer support and marketing tasks, let’s connect! ????
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