----------- ----------- is an Operations Support Analyst II [RPA Developer] at Citigroup Business Process Solutions, where he supports enterprise-wide automation initiatives using tools such as Automation Anywhere, Power Automate, Python, and various low-code platforms. He plays a key role in streamlining business processes, integrating systems, and enhancing operational efficiency across global functions.
Prior to this, Neil served as a Regional Reporting Analyst at TTEC Philippines, leading critical reporting automation projects and building interactive dashboards that empowered data-driven decision-making across regions.
With a solid background in process improvement and full-cycle automation delivery—from rapid prototyping and bot performance monitoring to i----------- management via ServiceNow—Neil has built a reputation for delivering reliable and scalable solutions. Independently, he explores cutting-edge technologies in Generative AI and intelligent automation, applying concepts like context injection and tool-based reasoning using platforms such as Langchain and Flowise to enhance AI-assisted workflows.
A self-driven technologist and continuous learner, Neil holds multiple certifications in automation and analytics, consistently aligning his skills with the latest innovations in digital operations.
