I am a Skilled Technical Support Specialist with extensive experience in technical support and team leadership, I excel in managing complex integrations and troubleshooting high-impact issues. My core competencies include:
Data Management and Integration - Proficient in downloading and restoring client databases via SFTP and remote servers, and adept at resolving integration issues between Geneva and World Investor using MS SQL and Linux environments.
Client Support and Configuration - Expert in configuring and supporting a variety of fund structures including Master-feeder funds, Closed-end funds, Private Equity, Multi-currency funds, Equalization funds, and Multi-class Multi-series funds. Skilled in addressing client queries related to Performance Fees, Asset-based Fees, and Carried Interest.
Issue Resolution and P&L Management - Experienced in troubleshooting and resolving Profit and Loss allocation issues, both on the user interface and backend systems. Capable of managing and optimizing P&L items effectively.
Reporting and Analytics - Proficient in generating and analyzing investor reports and utilizing the Reporting View function in Geneva World Investor to provide comprehensive support to clients.
Configuration and Software Support - Adept at resolving configuration issues, including Database Server, Workflow Manager, Reports, and Bloomberg integrations. Proficient in creating and managing Product Requests via JIRA, and escalating critical software bugs to the development team.
Team Leadership and Training - Overseeing daily team operations and performance. Skilled in preparing performance reports, managing case backlogs, and conducting CSAT surveys. Dedicated to team development through feedback, upskilling goals, and delivering targeted training programs.
