Hi, I’m Em. I’m an Operations Manager and Automation Specialist with 10+ years of experience supporting founders and small teams.
I help businesses run smoothly by building reliable workflows, tightening handoffs, and setting up systems that prevent missed leads, missed appointments, and messy internal communication.
Examples of results
Reduced missed-sales-call escalation calls to zero using an integration between Slack, GoHighLevel, and Airtable
Built Airtable dashboards to track expenses and identify which services bring in the most revenue
Implemented a prioritization matrix to keep teams focused on high-impact tasks
What I do day-to-day
Manage and improve operations (processes, SOPs, handoffs, team clarity)
Build and maintain automations (Zapier/Make/n8n)
Set up and maintain GoHighLevel systems (pipelines, follow-up, routing, reporting)
Build Airtable bases/dashboards for tracking and visibility
Core tools: GoHighLevel • Airtable • Zapier • Make • Pabbly • Asana • Claude/Anthropic
I learn new tools quickly and document systems so teams can run them without confusion.
If you’re looking for someone dependable who can both think through the workflow and build it properly, I’d love to help.Best for: medspas, agencies, business and wellness coaching , appointment-based businesses, and teams using GoHighLevel.
