Experienced Operations Manager with over nine years in the BPO industry, including eight years in leadership roles as a Supervisor, Senior Team Leader, and Manager. Currently leading an e-commerce line of business, with a strong background in in-house tech support, sales, customer service, customer relations, lead generation, and email marketing. Greenbelt certified with proven expertise in process improvement and operational efficiency. Highly skilled in People Management, Quality Management, and Public Speaking. A hands-on leader focused on driving operational excellence by optimizing workflows, enhancing team performance, and ensuring efficient day-to-day business operations.
