I am a results-driven Support Specialist with 3 years of experience in high-volume, multichannel support (voice, email, chat) for a U.S.-based food delivery platform. My background goes beyond standard customer service; I specialize in managing complex operational workflows, financial transaction disputes, and multi-stakeholder logistics.
Why I am a great fit for your team:
End-to-End Partner Support: Expert in managing the entire delivery ecosystem. I provide seamless support for couriers (troubleshooting app issues, onboarding, and navigation) and merchants (resolving credit/payment disputes and account management).
High-Volume Efficiency: Proven ability to handle high-pressure environments, resolving 40–60 tickets daily (200–300 per week) across voice, email, and 3–5 simultaneous chat streams.
Financial & Dispute Resolution: Expert in navigating complex billing inquiries, processing refunds, and handling payment disputes with high accuracy and attention to detail.
CRM & Documentation Specialist: Proficient in Zendesk for end-to-end case logging. I ensure high data integrity by accurately updating partner contact profiles and utilizing macros to streamline escalations.
Adaptable & Tech-Savvy: Skilled in de-escalating complex issues and maintaining high CSAT scores through empathetic, clear, and professional communication.
I bring the operational focus, technical troubleshooting skills, and logistical expertise needed to streamline your partner support operations.
