Medical VA | Administrative Assistant | Front Desk Receptionist | Scheduler | HIPAA Certified | Customer Service Representative

I am a HIPAA-certified Virtual Assistant with experience in the medical and event rental industries, plus a strong background in customer service. My work includes front desk support for a Foot and Ankle Specialist in the USA, handling scheduling, insurance verification (UHC, Availity), and patient communication as well as sourcing prospects, building quotes, and booking appointments for an event rental company. With BPO experience as a CSR managing inbound calls, inquiries, upselling, and AWS CRM, I am proficient in tools such as GoodShuffle Pro, Nowsta, Canva, Outlook, Slack, Apollo, AthenaOne, GoTo, and RingCentral. I bring adaptability, attention to detail, and excellent administrative skills.