With over 14 years of experience in the BPO industry, I am a passionate and skilled leader in operations management, e-commerce, and process improvement. I currently work as Assistant Manager at WNS Global Services, my mission is to ensure that my accounts deliver high-quality services to our clients, while maintaining a positive and productive work environment for my tea-----------mbers.
As Assistant Manager, I am responsible for managing all aspects of the accounts that report to me, including client satisfaction, employee motivation, performance management, coaching, and development, and financial commitments. I also have a significant say in the selection of employees on my team, and I partner with the clients on continuous process improvement initiatives. Some of the skills that I use and enhance in my role are operations management, e-commerce, process improvement, communication, problem-solving, and leadership. I am proud of the results that I have achieved with my team, such as increasing customer retention, reducing attrition, and improving efficiency and quality.
