A dedicated Technical Support Engineer with extensive experience in managing and configuring IT systems, particularly within the Windows OS environment and Office 365. Proficient in troubleshooting a wide range of technical issues, from system updates to network configurations (DHCP, DNS, WLAN, IP, LAN). Demonstrates strong capabilities in user management, security settings, and remote support using tools like LogMeIn, PC Visor, and Cisco Phone. Skilled in providing timely and effective support to ensure systems are fully functional, documenting technical knowledge, and guiding end-users through technical challenges via remote, email, or chat. Adept at deploying and configuring new IT equipment, including desktops, laptops, and peripherals, to meet standardized requirements.
I have been working as an IT professional for 3 years, and almost 1 year as a senior technical support engineer.
