I am a Customer Service Team Manager with 5+ years of experience in the BPO industry, handling both inbound and outbound call in retail operations. I specialize in leading teams, managing customer interactions, and supporting sales-related processes such as upselling and customer retention.
I have strong experience in performance coaching, handling escalations, and ensuring that KPIs and service quality targets are consistently met in a fast-paced environment.
I am highly adaptable, results-driven, and focused on continuous improvement for both team performance and customer satisfaction.
SKILLS AND SOFTWARE MASTERY
Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Word, Excel, PowerPoint)
CRM Platforms: Salesforce, HubSpot
Customer Support Tools: Zendesk, Freshdesk
Project Management Tools: Trello, Asana, ClickUp
Social Media Tools: Canva, Hootsuite
Basic Content Scheduling & Engagement Tracking
Administrative task (scheduling,email management, data entry, research and etc.)
Shopify
PERSONAL ATTRIBUTES:
Highly organized and detail oriented
Excellent communication and interpersonal skills
Proactive and results driven
Strong analytical and problem solving skills
Ability to work independently and in a team environment,
My work experience will prove that I am highly trainable and have initiative. I have been working with minimal supervision and can meet deadlines. I can be your assistant or support for long term.
I am currently open to opportunities in customer service, leadership, operations, or client support roles where I can contribute my experience and grow further in my career.
Lets work together!
Verified
