Greetings! I am an experienced Customer Service Representative especially on Emails and Live Chats bringing over 2-3 years in the BPO Industry.
I hold Associate degree in Travel and Tour Services and a Front Office Services bringing over 2 years of industry experience.
SKILLS:
* 60 words per minute of typing
* Support up to 2-3 concurrent conversations
* Maintaining the accuracy in taking great care of responding??emails, and solve problems through live chats
* Has the ability to pick up new procedures and follow directions quickly
* Able to recognize issues and find solutions
* Accountability on job
* Processings orders, refunds, order status/tracking
* Excellent communication and reading comprehension answering queries and concern on emails and chats.
SPECIALIZATIONS:
* Chat
* Email Support
* Order / Data Entry
* Order Management
TOOLS:
Microsoft Applications:
Word, Excel, PowerPoint and Outlook
Google Operations:
Search, and Drive
Messaging Apps: <8efe80624d780eba0c6493ec45140364>Telegram and??Skype
CRM: Netsuite
E-commerce:
Shopify and Amazon
Editing: Canva and Capcut
