Experienced professional with 7 years in BPO, specializing in marketing, financial risk analysis, and fraud prevention. Proven track record as a Team Leader and Operations Supervisor, managing 15-20 customer service representatives and overseeing team leaders. Skilled in reporting business reviews, creating process recommendations, and delivering training refreshers. Demonstrates strong team management, multitasking, and quick learning abilities.
Can do General Virtual Assistant with a strong background in direct client reporting for business reviews. Proficient in managing emails and chat communications, and skilled in various administrative tasks. Adept with Google Workspace (Calendar, Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint). Familiar with tools such as Zendesk, LMS (e-learning), Dialpad, and Xcally. Ready to bring a high level of organization and efficiency to your team.
