With over nine years of experience in customer service, I have honed my skills in handling inbound and outbound calls, email, messaging, and chat support. My expertise in managing escalations, combined with my role as a Subject Matter Expert, has allowed me to mentor colleagues and ensure top-notch service. I also bring two years of recruitment experience, where I’ve successfully identified and onboarded top talent.
Beyond customer service, I have a creative side, having managed social media for music bands and online stores. I’m passionate about photography and video editing, which I’ve leveraged to create engaging content. My unique blend of technical, creative, and leadership skills makes me a well-rounded candidate eager to contribute to a dynamic team.
