I have comprehensive experience in customer service, retention, and collections. As a Customer Service Agent, I handled credit card complaints by identifying issues, providing effective solutions, and ensuring customer satisfaction, all while managing high call volumes and maintaining excellent compliance and attendance. Upon regularization, I was promoted to Retention Agent, where I focused on maintaining client relationships, resolving issues, and minimizing churn, consistently ranking among the top saver agents. Additionally, I worked as a Collection Specialist for six months at a third-party agency, successfully recovering overdue payments across various sectors and consistently exceeding targets.
