Is your insurance team buried in policy records, commission discrepancies, or suspense backlogs? That's exactly what I help fix.
I'm Angelica, an Insurance Operations and Admin Support Specialist with 1+ year of hands-on experience supporting U.S.-based insurance teams in a BPO environment. I bring a strong eye for accuracy and a track record of keeping complex workflows moving — from policy processing to financial reconciliation.
What I can do for your team:
>Policy processing & verification
>Carrier portal navigation
>Direct bill commission validation
>COI review & interpretation
>Quoting (PL & CL)
>Suspense & backlog management
>Invoice generation & billing review
>Data entry & record keeping
>Process documentation & job aids
Systems I work in: Applied Epic · AMS360 · QuickBooks Online · Xero · RingCentral · Microsoft Office Suite · Google Workspace · Safeco · Travelers · Progressive
I graduated With Distinction with a BS in Accounting Information Systems, and I hold active certifications in QuickBooks Online and Xero. I'm also a Civil Service Exam professional-level passer — which means I bring structure, accountability, and discipline to everything I do.
Ready to add a reliable ops specialist to your remote team? Let's connect.
