Professional Experience Medical Virtual Admin February 2024 - CurrentDrhouse Medical Group 244 Fifth Avenue, New York, USA Responsible for confirming, cancellation and rescheduling of appointments.Directing patients in the virtual waiting -----------municate with our patients in our chat support 24/7. Assist with prescription concern, scheduling appointments and inquiries. Prepare referrals for patients who are referred to specialists. Respond to emails and send Doctor’s notes to the patient.
Medical Virtual Assistant February 2024 - CurrentBottleneck Medical Distant Services Springfield, Missouri, USA Insurance verification through phone call or provider portals such as Availity, Onehealthport and Unitedhealthcare etc. Maintain and update patient electronic medical records to make sure it is up to date. Request referrals from primary care providers. Preparation of charts before appointment day. Scheduling appointments
Travel Associate January 2022 - February 2024 IGT Solutions Shaw Blvd, Mandaluyong City Manage inbound and outbound calls, email request and live chat assistance with knowledge and efficiency. As the flight Attendant Support team (FAST) we are the main point of contact of Flight Attendants and other departments. We answer questions and provide assistance regarding scheduling, training and other request. Maintain daily recordings and complete accurate documentation of concerns and request. Successfully follow company communication and guidelines and procedures. Ability to Multi-task, prioritize and manage time effectively. Customer Service Associate October 2021 – December 2021 Teletech Cubao, Quezon City Manage a large volume of inbound calls with knowledge and efficiency.Perform account level research and advise customer of products that may benefit them. To stay up to date on changes, developments and enhancements for all systems, products and -----------eck to ensure that appropriate changes were made to resolve customer issues. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. Assist in making payments over the phone and billing process.
Customer Service Representative May 2021 - August 2021 Alorica Cubao, Quezon City Manage a large volume of inbound calls with knowledge and efficiency.Provide expert answers to questions about products, pricing, and availability, while presenting the value of our products to customers.Respond promptly and accurately to all customer’s inquiries regarding quotes, orders, status request, complaints, products return and warranties. Stay current on all systems and products to grow our skills and maintain proficiency. Front Office Agent April 2018 - December 2019 Orchid Garden Suites Malate, Manila City Welcome guest upon arrival and assign rooms.Perform all check-in and check-out procedures in a courteous and efficient manner.Manage online & phone and walk-in reservations.Provide information about hotel rates & amenities and room categories. Processed guest payment such as cash, check, credit cards and assist in reconciling in discrepancies in billing during check-out.
Usher November 2017 – May 2018 Mall of Asia Arena Pasay, Manila City Collect admission tickets from guest upon arrival.Examine tickets or passes to determine authenticity by validating the names and date listed. Assist in locating their designated seats and inform them of the other facilities such as information desk, snack bar etc. Internships Guest Room Attendant March 2016 – June 2016 Hard Rock Hotel & Casino South Lake Tahoe, Nevada City Ensure that rooms are regularly cleaned according to the hotel procedures.Stock and sort housekeeping supplies.Assist guest with their needs and provide other requested amenities.Report room vacancy status. Travel Agent March 2015 - May 2015 Orchid Garden Suites Ermita, Manila City Airline, Hotel and Resort Reservation.Immigration, Embassies, Visa Assistance.Passport processingDFA Authentication EducationBachelor of Science in Tourism Management June 2013 – March 2017 San Sebastian College – Recoletos Manila, Manila City
Skills and AbilitiesProficient with POS systemExcellent interpersonal and communication skillsPoised under pressure
Activities and Interest Reading, Movies, Sports, Cooking
