I help businesses deliver fast, reliable customer support and maintain active, engaging social media presence. With hands-on experience in handling high-volume inquiries and online engagement, I ensure smooth communication and positive customer experiences.
Customer Support (Email & Chat Support, Inbox Management, Issue Resolution)
Social Media Management (Content Scheduling, Posting, Engagement)
Community Management (Replying to Comments & Messages)
Order Tracking and Customer Follow-ups
Administrative Support and Data Entry
Basic Content Creation (Captions & Canva Graphics)
Tools: Zendesk, Freshdesk, Meta Business Suite, Canva, Google Workspace (Docs, Sheets, Gmail)
I have experience working in fast-paced customer service environments, handling billing, credit card, and account-related concerns while maintaining professionalism and accuracy. I’ve also supported customers with order coordination and inquiries, ensuring timely responses and smooth transactions. In addition, I’ve managed customer interactions and product recommendations as a freelance sales representative, helping improve engagement and communication with clients.
Send me a message, and let’s discuss how I can support your business and improve your customer experience.
