I honed my customer skills in the BPO industry. I worked my way up from Customer Service Representative (CSR) to Tier 2/Helpdesk/Escalations Department, to Trainer Trainee to Quality Analyst. I have about 8 years of experience in this industry. In 2020, I switched to remote work at the height of the pandemic. I was a CSR for an e-commerce company, US-based, until 2023. I handled email and chat inquiries about order status, refunds, returns, and complaints. I also experienced working on personalized orders where I did a bit of designing using Canva and Silhouette. I was also a part of the Outbound Marketing Team, where my primary role was to help the team with email campaigns and automation. I also helped maintain up-to-date social media accounts and did outbound calls when needed.
Pursuing professional growth, I transitioned to another US-based B2B Company as a Content Writer. As such, my main task was to write blogs and newsletters for the company. I also managed the company's Facebook Career Page, in an all-organic content creation, I was able to grow the page's followers from 17 to more than a hundred in a few weeks, eventually; it was then merged with the company's main page. I also helped the Business Development team by managing email campaigns, and organic outreach and lead generation campaigns. At the beginning of the company's podcast, I was also able to help in the preproduction team, doing minor video edits and script proofreading, and scheduling guests until the team was filled with the right people more suited for each task. All these in a year.
As I strive for continuous learning toward personal and professional growth, I am seeking a new opportunity where I can share my previous experiences and learnings so that I can help others grow, too. At the same time expanding my knowledge and learn new skills to make me more competitive in the remote work industry.
