• Almost 5 years experience in the BPO and Contact Center industry, -with tasks e.g. customer service, technical support, customer data entry, email communication, order placing, phone sales. • Almost 4 experience in owning a Small Business -I manage & answer customer inquiries and concerns through online platforms via chat.-I also produce and package my handmade products • Experience with basic video and photo editing, simple graphic design.• Computer Literate-Basic knowledge in the ff. Microsoft Office applications Microsoft Office PowerPoint / Word / Excel-Basic knowledge in the ff. G Suite apps: GMail, Google Calendar / Sheet / Docs / Keep / Drive-Basic knowledge in the ff. apps/tools: Zoom, Skype, Slack, Canva, PhotoScape, Zendesk, Five9, SalesForce, Oracle NetSuite, Confluence, Workday, Sprout, Meta Business Suite
