Operations Professional with hands-on, cross-industry experience including operations support for a US-based Christian nonprofit. Skilled in workflow automation, SOP development, project coordination, process improvement, AI-powered workflows, grant research, and quality assurance.
Built AI-powered automations (Zapier + Google Apps Script) connecting Google Forms, Basecamp, and Google Drive—automating task creation, file renaming, and document routing across three organizational systems.
Experienced in coordinating cross-functional workflows, developing SOPs, maintaining operational trackers, and collaborating with remote leadership and distributed teams.
Strong foundation from previous roles in financial processing (10–15 invoices daily), healthcare claims validation (45–60 claims daily for US, APAC, and MENA clients), and high-volume customer support (80–100 emails daily).
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