Summary
Dynamic and dedicated IT Service Desk professional with 5 years of experience providing high-quality technical support and customer service. Proven ability to troubleshoot and resolve technical issues while maintaining a strong focus on user satisfaction. Skilled in utilizing IT service management tools and methodologies to ensure efficient service delivery and improve operational efficiency. Adept at collaborating with cross-functional teams and communicating technical concepts to non-technical users. Committed to continuous learning and staying updated on the latest technologies and industry best practices.
Skills
Technical Support: Proficient in diagnosing and resolving hardware and software issues, including desktops, laptops, printers, and mobile devices.
Service Desk Tools: Experienced with IT service management platforms such as [e.g. Zendesk, JIRA] for ticketing and incident tracking.
Operating Systems: Strong knowledge of Windows, macOS, and Linux environments, along with mobile operating systems (iOS, Android).
Networking: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
Customer Service: Excellent interpersonal skills with a focus on providing exceptional user experience and maintaining strong relationships with clients.
Documentation: Skilled in creating and maintaining knowledge base articles, user manuals, and troubleshooting guides for end users and IT staff.
Problem Solving: Effective analytical and troubleshooting skills, with a methodical approach to identifying root causes and implementing solutions.
Team Collaboration: Ability to work collaboratively in fast-paced environments, contributing to team goals and sharing knowledge with peers.
Training & Support: Experience in training users on new technologies and processes, promoting self-service solutions whenever possible
