Detail-oriented Virtual Administrative Assistant with hands-on experience supporting healthcare professionals in a remote setting. Skilled in email management, client and insurance follow-ups, document organization, billing support, and record-keeping. Known for strong communication skills, reliability, and the ability to manage multiple tasks independently in fast-paced environments. Background in online teaching strengthens time management, organization, and clear written communication.
Online ESL Teacher - December 2024
51talk -Mainland China
TESOL CERTIFICATE HOLDER
•Teach English as a Second Language to Chinese students in a virtual
setting, focusing on grammar, vocabulary, pronunciation, and
conversational skills.
•Plan and deliver engaging lessons tailored to the individual needs and
proficiency levels of students.
•Provide constructive feedback and progress assessments to enhance
student learning outcomes.
•Demonstrate strong time management and communication skills while
managing a flexible schedule.
VIRTUAL ADMIN ASSISTANT- September 2024 - December 2025
•Managed daily correspondence and administrative support for allied
health professionals.
•Followed up on emails and case files for injured workers, ensuring timely
communication with case managers and insurers.
•Coordinated referrals from healthcare providers
Organized and maintained patient records, treatment requests, and billing
documentation.
•Prepare invoices for patients using Xero
•Verified billing codes for accuracy and maintained up-to-date financial
records using Excel.
•Managed email communications between healthcare staff, reception, and
practice managers.
•Conducted follow-ups with insurance providers regarding treatment
approvals and patient reports.
