-Maintain a respectful and polite attitude at all times.
-Ability to work flexible hours, including nights, weekends, and holidays
-Utilize available resources and knowledge to address customer issues.
-Offer creative solutions when standard procedures don't resolve the problem
-handle changes in procedures or policies with ease and convey them to customers effectively.
-Ensure that all information provided to the customer is correct and all requests are handled precisely.
-Work effectively with colleagues to provide a seamless customer experience
-Use positive and friendly language to make interactions pleasant and constructive.
Verified
