Hello there, I'm Ma. Paula from the Philippines. I'm a Virtual Assistant with 4+ years of experience helping manage day-to-day operations, keep things running smoothly, and handle a variety of admin, lead generation, lead qualification and sales operation tasks. I work behind the scenes to make sure your processes are efficient, your customers are happy, and your sales keep growing.
What I do to help businesses:
Administrative support
Coordinate schedules for board meetings and executives
Keep spreadsheets and databases up to date
Manage travel coordination & book accommodation
Create, update, and optimize SOPs
Confirm bookings and appointments
Handle customer inquiries (phone, email, SMS and chat)
Preparation of spreadsheets and reports
Call handling (inbound calling / outbound calling)
Draft emails, documents, and general correspondence
Data entry and data verification
Lead generation
Generate leads and qualify potential clients
Convert leads into appointments or sales
Sales operation support
Oder management
Order processing & order fulfillment
Order tracking & follow-up
Refunds & returns support
Inventory tracking
Account management
Track and update records to keep data accurate
Schedule appointments and follow-ups
Coordinate between teams and clients
Content creation (creative graphics, short form videos)
Video editing
Social media management
Social media content creation
Content planning & content scheduling
Hashtag research & trends monitoring
Online community moderation
Social media audience engagement
Fraud detection and prevention support
Identify risks and report them
Patient communication & appointment scheduling
Medication refill authorization request
Pharmacy coordination on medication refill
Prior authorization
Insurance verification
Insurance claims benefit education
HIPAA compliance on handling patient confidential information
Tools I'm proficient at:
Genesys, Zoho, Bliss, Notion, Canva, CapCut, Adobe Photoshop, Calendly, Meta Business Suite, Zoom, Skype, Google Meet, WhatsApp, Viber, OpenPhone, Avaya, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Docusign, Dropbox, ChatGPT, Grammarly, Google Gemini, Open AI
Why Businesses Work With Me:
Over 4 years of hands-on experience in admin, lead generation, and sales support
Consistently meet and exceed targets
Detail-oriented, highly organized, and proactive
Comfortable managing multiple tasks and high volumes of work
Reliable in maintaining accurate records and documentation
Adapt quickly to different tools and processes
With reliable high speed internet, working computer, noise canceling ehadset & quiet workspace
My availability:
I can work full-time, part-time or 10-15 hours weekly. I'm also flexible to work either night time or day time shifts within US, UK, Canada, AU/NZ time zones.
Invite me for an interview.
You need an online assistant who is dependable, trustworthy, and someone who won't leave you hanging when the work gets too challenging -- that's me. Schedule an interview with me and let's chat soon.
Operation Management, E-commerce, CRM, Social Media Management, Phone Support, English Speaking, Customer Support, Task Prioritization, Project Management, Organization, Coordination, Virtual Assistant, Tech-Savvy, Cold Calling, Lead Generation, Office and Administration, Outbound Calls, Executive Assistance, Outbound Sales, Sales, Administrative Support, Content Creation, CRM, Order Management, Insurance, Credentialing, Medical Insurance, Prior Authorization, Communication, Operation Management, Administrative Management, Microsoft Excel
Verified
