Seasoned Virtual Assistant and Project Support Analyst with a combined 8 years of experience in administrative and operational roles. Proven ability to deliver high-quality administrative and operational support to clients and colleagues, manage projects and schedules, and resolve issues.Managed scheduling and oversaw day-to-day operations, including but not limited to resolving client issues, reconciling accounts, email management, answering phone calls and enquiries, providing recruitment and onboarding support, record and file management, travel coordination, expense reporting and auditing, creating ad hoc reports, conducting company systems training, troubleshooting software, and system issues, as well as implementing company policies and procedures. Successfully provided exceptional customer service with the ability to handle client interactions with professionalism and efficiency.
