Hello there, I'm Ciotie from the Philippines. I'm a dedicated, detail-oriented Virtual Assistant with years of experience supporting healthcare providers, clinics, medical teams, and businesses with day-to-day admin tasks, handling patient support, insurance-verification, claims processing, prror authorization processing, and tracking claims so they can focus more on patient care and operations. I've worked closely with patients, providers, and insurance teams, helping with insurance eligibility and benefits checks, explaining coverage in simple terms, handling claims follow-ups, managing prescription refill requests, and keeping patient records updated in electronic systems. I also support busy teams by managing appointments, handling high-volume calls, emails, and chat support, and making sure every request is properly documented and followed through.
What I can help you with:
General administrative support
Healthcare administrative coordination
Process incoming referrals
Assist with onboarding of new patients
Coordinate and schedule appointments
Patient intake and support
Insurance verification
Claims processing support
Claims status tracking
Prior authorization assistance
Prescription refill coordination
Patient record updates
EHR/EMR data management
Patient care coordination
Patient chart update
Telehealth patient support
Communicating with therapists and clinical staff
Customer support (phone, email, and chat)
Maintain accurate documentation and tracking
Patient records & clinical documentation
Case documentation and tracking
HIPAA compliance in all patient interactions and documentation
Patient education on insurance eligibility and benefits coverage
Coordinating appointment schedule and sending reminder via email or SMS
Inbound / outbound call handling
Chase outstanding unpaid invoices
Coordinate with our pharmacy partners
Providing compassionate and professional customer service
Identify common patient queries and suggest process improvements
Tols I'm proficient at:
Monday, DrK, EMA (Electronic Medical Assistant), Canva, CapCut, RingRx, Nextiva, Slack, Zoom, Map/Route Manager, Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft Outlook), Google Workspace (Google Sheets, Google Doc, Google Forms, Gmail, Google Calendar, OneDrive), ChatGPT
My Availability:
I am available for full-time, part-time, or 10–15 hours per week engagements. I am also flexible and open to working across US time zones, as well as Australia, NZ, UK, EU, and Canada schedules.
Let's work together this year.
I understand you need an assistant who is dependable to support your healthcare or administrative operations, someone who is empathetic and love helping patients have the quality of care. That's me. Message me today and invite me for an interview.
Verified
