Highly motivated and results-driven professional with extensive experience in customer service, team management, and social media management. Proven expertise in delivering exceptional support, handling escalations, and coaching teams to achieve performance excellence within the BPO industry. Skilled in managing team schedules, ensuring accurate payroll processing, and facilitating communication between tea-----------mbers and senior management. Adept at analyzing performance metrics, implementing process improvements, and fostering a collaborative work envi-----------ment. Additionally, experienced in social media management with 2 years of creating content strategies, designing engaging visuals, and analyzing campaign performance to boost online presence and audience engagement. Recognized for st-----------g leadership, creativity, and effective communication with a commitment to both operational and digital success.
