Supervise and support the customer service team, providing guidance and assistance to tea-----------mbers as needed.
Handle escalated customer inquiries and complaints, ensuring resolutions are timely and satisfactory.
Monitor team performance and conduct regular performance reviews.
Train new tea-----------mbers on customer service protocols and company policies.
Develop and implement customer service strategies to enhance customer satisfaction and service efficiency.
Analyze customer service metrics and feedback to identify areas for improvement.
Collaborate with other departments to address customer needs and improve service offerings.
Prepare reports on customer service activities and outcomes for management.
Stay updated with industry trends and best practices in customer service.
