With 9 years of experience in the call center industry, I have specialized as a complaints case manager at Telstra International. In addition to my full-time role, I have also been working as a part-time virtual assistant for 8 years. In this capacity, I helped clients with a wide range of tasks such as cold calling, conducting business demos, handling data entry, managing emails and schedules, providing customer service via chat and email, and generating leads. Juggling part-time work has not only allowed me to enhance my skill set but has also given me exposure to the freelance world, nurturing traits such as independence, integrity, and robust organizational and teamwork abilities. I am deeply dedicated to continuous learning and self-improvement.
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