I’ve been working in a BPO company for 6 years already. I have demonstrated my ability to develop communication strategies, advise clients on advertising and sales promotion strategies, and assist clients with their inquiries about their mobile phones, landlines, internet connection, and medical needs. I am proficient in addressing customers' complaints or concerns, answering inquiries providing information, and arranging service billing. Additionally, I am experienced in handling refunds, issuing receipts, maintaining records and statistics, and performing general office duties. I excel in maintaining and managing digital databases, receiving payments, and providing ongoing support to clients post-sale. My strong organizational skills, attention to detail, and ability to multitask have allowed me to effectively handle a high volume of customer inquiries and provide exceptional customer service.
I am experienced in booking / scheduling an appointment for a technician visit to fix the client network and connection.
I've been working as a Chat support using emails, and responding using different online platforms like ----------- and Facebook.
Tools:
- CRM Software
- Citrix
- Route This
- Microsoft Office,Excel, Power point, Word,Outlook and other tools under Microsoft)
-Live Person
-Slack
-CSR Admin Tool ,Mnet ,Salesforce, Pact ,Single View
Verified
