Medical Virtual Assistant | Customer Support |
I am a Registered Nurse with experience as a Healthcare Virtual Assistant and Pharmacy Account Manager. I worked closely with clinics, providers, and patients to keep operations organized, communication clear, and services delivered on time.
As a Medical Virtual Assistant, I handled high-volume patient calls, scheduled and confirmed appointments, triaged patient concerns, and maintained accurate documentation in the EHR while following HIPAA standards. My clinical background helps me understand patient needs and provider workflows, which improves communication and patient experience.
In my role as an Account Manager for a pharmacy, I managed provider and client relationships, coordinated medication services, and oversaw billing and invoicing. I worked with internal teams and suppliers to keep operations efficient and compliant.
I also support teams with training and course materials. I edit and organize learning content, build presentations, and help structure training modules for healthcare staff using modern course creation tools.
How I support teams:
• Patient appointment scheduling and confirmations
• Inbound and outbound patient communication
• EHR documentation and patient record updates
• Provider, supplier, and client coordination
• Billing support and account management
• Training material editing and course content organization
• Presentation and learning module development
Tools and systems I work with:
• Epic EHR
• Zendesk, GHL, Lifefile
• Articulate 360, Canva, Beautiful AI, Gamma AI
• ChatGPT, Gemini
• Google Workspace (Gmail, Calendar, Drive, Docs)
