Customer Success and Client Support professional with over 5 years of experience across SaaS, publishing, education, and hospitality, supporting enterprise and global clients through onboarding, account management, ticket resolution, and user support across email, chat, and calls.
Experienced in handling high-volume customer interactions, troubleshooting platform issues, maintaining accurate CRM records, and collaborating with cross-functional teams to ensure smooth and efficient service delivery. Skilled in SaaS tools, dashboards, and data validation, with strong attention to detail, clear communication, and a proactive approach to improving workflows, resolving issues, and supporting customer needs in fast-paced, remote environments.
