Profile Summary:
A highly experienced and results-driven professional with 18 years of expertise across Quality Assurance, Operations, and Business Management. Proven track record in leading teams, optimizing operational processes, and driving customer satisfaction. Skilled in managing day-to-day operations, financial reporting, and cross-functional team collaboration. Seeking a part-time role where I can leverage my extensive management background and contribute to organizational growth.
Key Skills:
Leadership & Team Management
Quality Assurance
Operational Efficiency & Process Improvement
Financial Reporting & Budgeting
Customer Satisfaction & Retention
Marketing & Social Media Management
Strategic Planning
Problem-solving & Decision-making
Professional Experience:
Business Manager | Current job
Australian Tutoring Platform| 6 years
Manage day-to-day operations, including financial reports, customer satisfaction, and promotions.
Oversee tutor and student engagement, ensuring smooth communication and service quality.
Handle light marketing duties and social media management to increase brand visibility.
Collaborate with various stakeholders to improve service offerings and drive growth.
Operations Manager | Team Manager | Quality Assurance
Amazon | 12 years
Led teams to consistently meet and exceed quality assurance standards and operational targets.
Managed operational workflows, ensuring efficiency and quality control.
Spearheaded team development initiatives, boosting productivity and performance.
Provided solutions to streamline processes, reduce costs, and enhance customer experience.
