I have a total of 9 years of experience working as a Virtual Assistant and few of my tasks and responsibilities are, but not limited to Administrative tasks, Amazon PPC / PPC Optimization, Keyword Research, Product research, Product listing, Listing Optimization, Social Media Marketing, Data Analysis, Monthly Reports, email and chat support, dealing with customers complaints, moderating social media accounts, managing facebook ads, order fulfillment, communicating and negotiating with suppliers, handling payment disputes (Stripe and Paypal), refunds, data entry, and more.
I'm familiar with several E-commerce platforms such as Shopify, Amazon Seller Central, Amazon Campaign Manager, Scale Insight, Helium 10, Ad Labs, Data Dive, Amz Data Studio, Looker Studio, Sellerboard, AliExpress, Alibaba, Oberlo, and more. I've also used some customer support applications like Freshdesk, Zendesk, Slack, Trello, Click Up, Excel, Google Spreadsheet, and more.
I have a total of 5 years working in BPO industry as Customer Support Specialist. We communicate with customers from the U.S and Australia via phone so my English writing and speaking skills are fluent.
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