Hi! I'm Fritz Ann Castro, an Administrative and E-commerce Virtual Assistant with over two years of experience supporting a Philippine-based e-commerce business.
I specialize in customer support, order processing, order tracking, and administrative tasks. My daily responsibilities included managing customer inquiries through Meta Business Suite, assisting customers with order placement, recording daily sales using Google Sheets and Microsoft Excel, and tracking customer orders from purchase to delivery.
On a typical day, I handled more than 100 customer inquiries across 1–2 Facebook business pages while ensuring timely responses through Messenger and >Facebook comments. I also supported promotional campaigns by publishing Facebook posts during sales events.
I'm organized, dependable, and committed to providing excellent customer service. I enjoy helping business owners stay organized so they can focus on growing their business.
Core Skills
- Customer Support
- Administrative Support
- Order Processing
- Order Tracking
- Data Entry
- Google Sheets
- Microsoft Excel
- Meta Business Suite
- Canva
- E-commerce Operations
Tools
- Meta Business Suite
- Google Workspace
- Microsoft Excel
- Canva
- Trello
- CapCut (Basic)
- Shopify (Currently Learning)
