General Virtual Assistant focused on accomplishing tasks efficiently and qualitatively. With over 5 years of working as a customer service representative; I've acquired various skillsets that are still relevant which I can apply up to this day such as communication skills, problem-solving, multi-tasking, and attention to detail to identify and solve a client's issue as soon as possible.
Customer Service / Customer Experience oriented:As an experienced escalation specialist; The task is to resolve a customer's technical and emotional needs most efficiently.I am building rapport and having a sincere empathy for irate customers. Furthermore, I would educate and communicate and create an objective feedback journey for customers about their concerns and issues that would avoid callback in the future.
In the process of upskilling, gaining experience, and improving more on email marketing tools (mail chimp, activecampaign, convertkit, klaviyo) and automation (as I consider myself an intermediate level yet.)
As an email marketing specialist:
I help and manage a client's email correspondence and automation. Responsible for designing an email campaign template to be optimized and appealing both in mobile and web versions, overlooking and recommending engaging subject lines, and preview text, and accurately delivering it to a subscriber's primary email.Basic HTML / CSS codeDomain and Tool Integration.Functional and knowledgeable on email automation flowcharts. (A-B Testing)
