With 5 years of experience as a Virtual Assistant Expert, I bring a robust background in appointment setting, cold calling, and comprehensive customer service within the BPO industry and client-focused environments in the Philippines and the US. My expertise encompasses managing inbound and outbound calls, handling emails, and voicemails, and various administrative tasks. I possess advanced English speaking and writing skills, which enhance my ability to deliver exceptional service and ensure client satisfaction.
My career includes roles as a Pre-sales Agent for an auto insurance company and as a Customer Service Representative, where I performed cold calling across Canada, London, and the USA. These experiences have honed my problem-solving abilities, adaptability, and capacity to manage significant workloads efficiently.
I am a quick learner with a proven track record of achievement, and I continuously seek opportunities for professional growth. My positive attitude and dedication to excellence make me a valuable role model within any organization. I am confident in contributing effectively to your team and driving positive results.
