Hi! I’m Julian, a Customer Support Specialist with 5+ years of experience handling healthcare, e-commerce, finance, and telecom accounts.
If you need someone who can manage your customer support professionally, reduce escalations, and keep your customers happy—I can help.
I specialize in handling high-volume email, chat, and phone support while maintaining strong performance metrics (CSAT, AHT, QA, NPS).
Here’s how I can support your business:
• Customer support (email, chat, ticket handling)
• Shopify support (order tracking, refunds, cancellations, product inquiries)
• Handling complaints, disputes, and escalations
• Healthcare support (claims, billing inquiries, insurance follow-ups)
• CRM management and documentation
Tools I’ve used:
Zendesk | Gorgias | Salesforce | Google Workspace | Slack | Shopify
Why clients choose me:
• 5+ years real customer service experience (not just training)
• Strong communication and problem-solving skills
• Detail-oriented and reliable
• Quick learner with minimal supervision
• Experienced in multi-industry support (healthcare, e-commerce, finance, telecom)
I’m looking for a long-term opportunity where I can contribute to your business and deliver consistent, high-quality support.
Let’s work together!
