Hi! I’m
----------- ----------- -----------, a detail-oriented Lead Generation Specialist, Customer, Operations and Sales Support with 3 years of experience helping businesses improve customer satisfaction and grow their pipelines.
I have strong experience using tools like Freshdesk, Freshcaller, Streak,
Success.ai,
-----------, Netsuite CRM and Google Workspace. I manage daily customer support operations, handle escalations, and assist clients with troubleshooting and inquiries. I also prepare quotes, pricing structures, and customized proposals to support sales teams.
Previously, I supported a global payment platform’s Disputes & Claims team, where I handled sensitive issues and coached agents as a Level 2 Support Coach. This strengthened my communication, critical thinking, and problem-solving skills.
I’m reliable, tech-savvy, and committed to delivering high-quality work—whether in customer support, lead generation, or administrative tasks.
If you're looking for someone who can provide excellent support while helping drive business growth, I’d love to join your team.
