I've been with BPO industry for more than 2 years, handled different type of accounts as a customer service representative with voice, nonvoice, outbound, and inbound calls experience.
Had crossed trainings for these ways to help customers and even do back office work to help them. Providing satisfaction to our customers is my top goal but most importantly, I make sure that whenever they called they know they're speaking to a real human representative that can understand their concerns aside from helping them.
