Customer experience professional with 3+ years of BPO experience and 2+ years managing online
trading communities as a Social Media Manager. Skilled in facilitating international transactions,
moderating online groups, resolving disputes, and maintaining engagement for games such as Mobile
Legends: Bang Bang, Genshin Impact, and Identity V. Experienced in handling customer inquiries,
resolving complex concerns, and providing support through phone, chat, email, and social media
platforms. Proven ability to build trust, identify client needs, and deliver excellent service while
supporting sales and business goals.
