Experienced Senior Leader in the Cx Industry with mastery in Operations (former Operations Director), HR and Learning and Development (former Senior Manager) with background in Web Development, Project Management, Financial Management, Macro Economics, Stock Market, Crypto Currency and Web 3 development.
Background:
- Web 3 Development including tokenization and NFTs. Building smart contracts in Solana and Ethereum chains. Experience in designing ERC20, ERC721 and NFTs with Marketplace
- Web 2 / Website Development and design including graphic, art and video content. Using Canva as the main graphic design platform and visual studio code for website.
- Cryptocurrency and theoretical RWA applying blockchain concepts in real world asset. Well versed in terms of the market cycles, several projects/coins tokenomics, whitepapers and roadmap, understanding the growth trajectory and huge potential for the project to be successful (main indicator for me is the use case of it in the crypto space and in real world).
- Project Management managing multiple client businesses with a peak of 4000+ associate headcount and 100+ frontline leaders up to Senior Manager headcount in multiple geos (Philippines, US, Canada, Mexico, Greece and Bulgaria).
- Well versed in managing P&L and keeping cost lean to be able to produce more profit
- Experience in partnering and leading stake-holder/support groups:
- Workforce: Aligning assumptions to forecast regularly to optimize bill to pay ratio and profitability
- People and Culture (HC): Making sure that we are compliant to PH Laws and making sure that employees are well taken care of (voice of the employee, benefits are just some samples)
- Learning and Development: Training needs analysis that will impact operational performance metric. Cutting speed to proficiency of new hires to be able to produce better result in a shorter period of time.
- Recruitment: Partnership with TA team to implement strategies in producing the right candidate profile based on client/project demand. Example is thru Ops Validation and Realistic Job Overview. Implementing initiatives aiming to reduce potential early attrition and process redundancy
